We warrant that our American-made mattress foundation will be free from defects in workmanship and materials, under normal residential care and use, for as long as you, the original purchaser, own it.
Following are the details of the friendliest warranty in the mattress industry:
If your Saatva mattress foundation is deemed defective:
- For the first 2 years of the Friends for Life warranty, Saatva will replace your mattress foundation with a new one at absolutely no charge to you.
- Starting in year 3 and for as long as you own your mattress, we will completely repair and re-cover your Saatva mattress foundation. You will be responsible only for a $149 processing fee.
Separately, and solely at your option, Saatva offers an unprecedented “Fairness Replacement Option” should your foundation be deemed defective.
There are often too many conflicts and arguments between mattress stores and customers as to determining actual defects. Our Fairness Replacement Option completely eliminates the hassle of dealing with warranty issues. Here's how it works:
- If you choose this option, in all circumstances you keep your original mattress for your personal use. Instead of Saatva repairing your existing mattress foundation:
•Within years 3 to 5, we will deliver and set up a brand new Saatva mattress foundation for only 40% of the original price you paid.
•Within years 6 to 10, we will replace your mattress foundation for only 60% of the original price you paid.
•Within years 11 to 15, we will replace your mattress foundation for only 80% of the original price you paid. A processing fee of $99 will apply for the delivery of your new mattress foundation.
Remember, YOU KEEP YOUR ORIGINAL MATTRESS FOUNDATION, be it for another room in your home, a family member or friend, or to donate to the charity of your choice.
- Fairness Replacement Option may only be used once per customer.
• When using the Fairness Replacement Option, the replacement mattress foundation must be the same exact size as the original mattress foundation purchased.
• The Fairness Replacement Option does not come with a new 365-night home trial. The replacement mattress foundation is final sale and cannot be returned or exchanged.
- If you are using a standard frame, the warranty shall be void if the foundation is not supported by a 5 or 6-legged bed frame on queen or larger sizes. Queen and larger size frames must have vertical center support.
- If you have a full or twin size mattress foundation, your warranty will be valid with the use of a 4-legged metal frame.
- Warranty does not apply if the mattress foundation has been stained, burned or otherwise abused, damaged, or tampered with.
- Your Saatva warranty is valid only to the original purchaser.
- Consumer must notify The Saatva Company in writing of any warranty claims. For any questions about our warranties, you can reach our friendly sleep guides 24/7 at: firstname.lastname@example.org or (877) 672-2882