Dear valued customers,
White glove delivery has always been the Saatva service standard. But during these unprecedented times, our main goal is to protect your health and that of your loved ones, as well as the safety of our delivery partners. That’s why we’re currently offering the option of contactless delivery as an alternative to our standard white glove delivery and setup. Here’s what that means for you.
If you prefer not to have delivery personnel in your home at this time, or live in a location that currently has delivery restrictions, simply let our representative know that you choose contactless delivery. In that case, the delivery team will deliver your mattress at your door. Your signature will not be required and the driver will take a picture as proof of delivery.
Other Precautions We’re Taking
Whether or not you choose contactless delivery, be assured that our crews are following all recommended CDC guidelines for health and safety. That includes wearing gloves when handling products, keeping a supply of sanitizer and wipes in their vehicle, and thoroughly sanitizing their hands and equipment between deliveries.
Current Delivery Status
At this time most of our delivery partners are continuing to provide white glove delivery, setup, and mattress removal. In addition to taking all recommended protective measures, crews will be sure to maintain a safe social distance while in your home.
Due to the ongoing crisis, some delivery time frames might be extended. Should your order experience delivery delays, a representative will reach out to you proactively. If you wish to reschedule your delivery for a later date, we’d be happy to hold on to your order for you until you’re ready.
Our Promise to You
At times of stress, getting a good night’s rest is more important than ever. We remain committed to delivering you your healthiest, most restorative sleep as fast as possible without compromising quality or safety standards during this unprecedented time.
If you have any questions about our delivery experience, please contact us at 877-672-2882.