Dear Saatva Customer:
White-glove delivery has always been the Saatva service standard. But during these unprecedented times, our main goal is to protect your health and that of your loved ones, as well as the safety of our delivery partners. That is why we are currently offering the option of “contactless delivery” as an alternative to our standard white-glove delivery and setup. Here’s what that means for you.
Contactless Delivery
If you prefer not to have delivery personnel in your home at this time, or live in a location that currently has delivery restrictions, simply let our representative know that you choose contactless delivery. In that case, the delivery team will bring your mattress to your door. Your signature will not be required; the driver will take a picture as proof of delivery.
Other Precautions We Are Taking
Whether or not you choose contactless delivery, be assured that our crews are following all recommended CDC guidelines for health and safety. That includes wearing gloves when handling products, keeping a supply of sanitizer and wipes in their vehicle, and thoroughly sanitizing their hands and equipment between deliveries.
Current Delivery Status
At this time most of our partners are continuing to provide white glove delivery, setup, and mattress removal. In addition to taking all recommended protective measures, crews will be sure to maintain a safe social distance while in your home. Right now we are not experiencing any interruptions in our delivery service, but if that changes a representative will reach out to you proactively. If you wish to reschedule your delivery for a later date, no problem. We will be happy to hold on to your order for you until you are ready.
Our Promise to You
At times of stress, getting a good night’s rest is more important than ever. Saatva mattresses are always made fresh, always handcrafted in the U.S.A. with eco-friendly foams, and always covered in organic cotton treated with Guardin, a natural antimicrobial that inhibits the growth of bacteria and allergens. We remain committed to bringing you the safest, healthiest, and most restorative sleep possible.
If you have any questions about our delivery experience, please contact us at 877-672-2882.